Frequently asked questions

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method and product size/ weight / volume.

The shipping cost is calculated during checkout. So if you want to check first how much the shipping cost for all the items you wish to purchase, add them to cart then on the checkout page there is a computation for the shipping cost, you can then proceed with the payment if everything looks good for you.

For more details on the shipping costs, please send an email to

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive.
  • The item you received was incorrect.
  • The item you received that was assured to be genuine was fake.